Terms and Conditions

  1. Reservation and Confirmation:
    • All reservations are subject to availability.
    • A valid credit card is required to secure your reservation.
    • Confirmation of your booking will be sent to the email address provided during the reservation process.
  2. Payment:
    • The total amount due for your stay, including taxes and any additional charges, will be charged to the credit card provided upon check-in.
    • All rates are quoted in dollars and are subject to applicable taxes and service charges.
  3. Cancellation and Modification:
    • Cancellation policies may vary depending on the rate plan and dates of your reservation.
    • Please refer to the specific cancellation policy provided at the time of booking.
    • Modifications to your reservation are subject to availability and may be subject to additional charges.
  4. Check-in and Check-out:
    • Check-in time is from 11:00hrs and check-out time is by 10:00hrs.
    • Early check-in and late check-out requests are subject to availability and may incur additional charges.
  5. Minimum Age:
    • We allow persons of all ages.
    • Valid identification, such as a driver’s license, National Identity Card or Passport must be presented at check-in.
  6. Smoking Policy:
    • Smoking is strictly prohibited in non-designated areas, including rooms and public spaces.
    • A penalty fee will be charged for any violation of the smoking policy.
  7. Damages and Liabilities:
    • Guests are responsible for any damages caused to the hotel property during their stay.
    • Gigiri Lion Villas reserves the right to charge the credit card on file for any necessary repairs or replacements.
  8. Personal Belongings:
    • The hotel is not responsible for any loss, theft, or damage to personal belongings or valuables during your stay.
    • We recommend utilising the in-room safe or the safety deposit boxes available at the front desk.
  9. Pets:
    • Pets are not allowed but service animals are permitted with proper documentation.
  10. Force Majeure:
    • Gigiri Lion Villas shall not be held liable for any failure or delay in performing its obligations due to circumstances beyond its control, including but not limited to natural disasters, acts of terrorism, or government restrictions.
  11. Governing Law and Jurisdiction:
    • These terms and conditions shall be governed by and construed in accordance with the laws of Kenya
    • Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Kenya.

Please review these terms and conditions carefully before making your reservation. By confirming your booking, you acknowledge and agree to abide by these terms and conditions.